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New!
ChatLLM
-
CodeLLM
Solutions
For Professional and Small Teams
ChatLLM
Includes
Access to SOTA LLMs
Artifacts Playground
AI Engineer
Code LLM
For Enterprises
Abacus.AI Enterprise
Solutions
AI Agents and ChatBots
Structured ML
Vision AI
Optimization
Research
Research Areas
Publications
Open-Source AI
Company
About Us
Culture
Press
Case Studies
Jobs
Blog
Log In
Case Studies
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PERSONALIZATION AI
Large Audio Books Publisher
Abacus.AI reduced customer churn by identifying customers most likely to churn and engaging with them
Problem
The company wanted to reduce customer churn
Solution
The company used Abacus.AI to develop a customer churn prediction model to identify and engage with customers most likely to churn
Results
The company reduced its customer churn by 20%
Reduced customer churn by 20%
5M predictions / month
4X improvement in predictions
ANOMALY DETECTION
A popular satellite television company
The company used Abacus.AI to build an Anomaly model to detect Quality of Service issues
Problem
Reduce churn by proactively reaching out to customers experiencing quality of service issues
Solution
Used Abacus.AI anomaly detection model to identify abnormalities in user session data
Results
Identified 12 types of service issues that could cause a customer to churn using 3 different methods
Processed user session data from 2.5M customers in real time
Calibrated on 2+ TB of data and over 1Bn events
Identified 12 types of service issues
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